Yes, even if it is cloudy, there is some sunlight that comes through, which will charge the battery and provide electricity.

Easy Solar lanterns, home systems and cookstoves have a two year warranty. All large appliances such as TV’s and fans are covered for one year. Easy Solar’s warranties protect customers from defects from factory faults. Damages from normal wear and tear, alterations, misuse, neglect, accident, service by non-authorized service centers, or acts of God are not covered under these warranties.

If there is a fault with a product, the receiver can bring the broken unit to the nearest shop to be replaced or repaired. As long as it’s within the warranty period, it will be covered free of charge.

The mobile phone charger is compatible with nearly all mobile phones. Apart from that, only Easy Solar supplied appliances can be used with our solar systems.

You can send power from any country in the world.

Easy Solar operates in Sierra Leone and Liberia. We plan to offer online payments to other countries as we expand to other markets in the future.

We need these contact details to send you the proof of purchase for the service you bought and to contact you in case we do not manage to perform the delivery/installation, either because the receiver cannot be reached or because the receiver refuses the service. For more details, please check our Privacy Policy.

We need these contact details to schedule the delivery/installation with the receiver and to verify his identity when we perform the installation.

We need to sign a contract stipulating the sale conditions with the end user, regardless of who makes the payments. This contract stipulates Easy Solar’s responsibilities towards the end user, ensuring a high-quality service and gives the end user ownership of the products. We need their signature to confirm they are aware of these sale conditions.

In case you need to change the details of the sender please contact our support team at esend@easysolar.org as soon as possible. After the system has been delivered/installed, the change cannot be made.

After login, go to "My account" and click password on the menu.

You can only pay for new customers for now, but we are working on making payments for existing customers in the near future.

We accept debit and credit cards that are issued by either Visa, Mastercard or American Express.

Paying with someone else’s card is not allowed.

If your card is declined, the best thing to do is to contact your card issuer’s payments or authorization department who will be able to give you more information. Easy Solar will not be able to see the reasons for a declined card payment.

Your bank is the one converting your payment from your bank account currency to the currency selected. This exchange rate is decided by your bank and Easy Solar does not have control over it.

There are no extra fees charged by Easy Solar for paying by credit or debit card.

A refund can be requested, yet a 5% administration fee will be charged. If the system has already been delivered/installed a refund is no longer possible.

To ask for a refund, please contact our support team at esend@easysolar.org

No. Refunds can be made only to the same bank account from where the payment has been done.

A refund can take 5 to 10 business days from the date of the request.